FAQs
🛍️ Orders & Shipping
Q: How long does shipping take?
A: US orders arrive in 3-7 business days. International shipping takes 10-20 days. Track your order via confirmation email.
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all US orders. International - Free.
Q: Can I change/cancel my order?
A: Contact us within 1 hour at support@sculptu.shop – we’ll try our best!
🔙 Returns & Exchanges
Q: What’s your return policy?
A: Unworn items in original packaging can be returned within 14 days. Free returns for defective products.
Q: How long do refunds take?
A: 5 business days after we receive your return.
Q: Can I exchange for a different size/color?
A: We don’t offer direct exchanges, but you can return and reorder.
👗 Product Care & Sizing
Q: How do I choose the right size?
A: Use our Size Guide (measure underbust/waist/hips). Still unsure? Email us photos of your measurements!
Q: How do I wash my SculptU shapewear?
A: Hand wash in cold water or machine wash in a lingerie bag (gentle cycle). Air dry only.
Q: Will the seams show under clothes?
A: No! Our seamless technology ensures invisibility.
💳 Payments & Security
Q: What payment methods do you accept?
A: Cards (Visa/MC/Amex), Shop Pay, Apple/Google Pay, PayPal.
Q: Is my payment info secure?
A: 100%. We use SSL encryption and never store your card details.
🌍 International Orders
Q: Do you ship worldwide?
A: Yes! 50+ countries (see full list at checkout). Duties/taxes may apply.
Q: My package is stuck in customs. Help!
A: Contact your local postal service with the tracking number. We can’t control customs delays.
❓ Still Have Questions?
📧 Email: support@sculptu.shop
📞 Phone: +1 (213) 349-8889 (Mon-Fri, 9AM-5PM EST)