1. Eligibility for Returns
We accept returns within 30 days of delivery for items that are:
Unused, unopened, and in original packaging with tags attached
Defective or damaged (see Section 3 for special instructions)

2. How to Initiate a Return
Contact us within 30 days of delivery at info@sculptu.shop with:
Your order number
Product name and reason for return
Photos (required for damaged/defective items)
We will email you:
A prepaid return label
Ship items back using the provided instructions.

3. Damaged or Defective Items
Report within 48 hours of delivery
Include clear photos/video of:
The product defect/damage
Original packaging
We’ll provide a free return label and either:
Send a replacement, or
Issue a full refund

4. Refunds
Processing time: 5 business days after we receive the return
Refund method: Original payment
Deductions:
Return shipping costs - Free

5. Non-Returnable Items
Used or opened products
Items marked "Final Sale"
Custom orders

6. Questions?
Contact us at:
✉️Email:info@sculptu.shop

📞Phone: +1 213 349 8889
💬Live Chat: [Chat Now] (blue button linking to chat widget)
⏰Availability: 24/7

Last Updated: 06 may 2025

1. Shipping Destinations
We proudly offer:
Free shipping to all 50 U.S. states
International shipping to most countries worldwide

2. Processing Time
All orders are processed within1-2 business days (excluding weekends and holidays). During peak seasons, processing may take up to 3 business days.

3. Delivery Timeframes
United States
Standard Delivery: 3-7 business days
Expedited Delivery: 2-3 business days (available at checkout)
International
Standard Delivery: 10-20 business days (varies by destination)
Priority Delivery: 7-14 business days (available at checkout for select countries)
Note: These are estimates only. Customs processing may cause additional delays for international orders.

4. Shipping Costs
All U.S. orders: FREE shipping
International orders: FREE standard shipping to most countries

5. Order Tracking
You will receive:
Order confirmation email immediately after purchase
Shipping confirmation with tracking number within 1-2 business days

6. Customs Duties
International customers are responsible for:
Any customs fees
Import taxes
Other charges imposed by your country
These fees are not included in your order total

7. Undeliverable Packages
If a package cannot be delivered:
We will contact you to confirm address details
You may choose to:
Pay for reshipment
Receive a refund (minus original shipping costs)

8. Missing Packages
If your tracking shows "delivered" but you haven't received it:
Check with neighbors/local post office
Contact us at info@sculptu.shop within 14 days

9. Contact Information
For shipping questions:
✉️Email:info@sculptu.shop

📞Phone: +1 213 349 8889
💬Live Chat: [Chat Now] (blue button linking to chat widget)
⏰Availability: 24/7